Payment and Order Confirmation.

After making an order please check your email after 5 minutes time as we’ll soon issue an invoice confirming if your payment and order was successful.

 Cancelled Orders.

If for any reason your payment was unsuccessful, orders are automatically cancelled by our system and you won’t receive invoice confirmation. If you don’t receive invoice confirmation after 5 minutes or you’re in doubt please check the status of your most recent order via your BP Account Dashboard.

Bulk Powders operates as a 100% online store. It’s our online automated efficient business model that allows us to offer outstanding value on the supplements you order. All sales are processed online and delivered via Australia Post or EMS International Courier (local postal services). This allows Bulk Powders to guarantee same day dispatch on orders placed prior to 3pm Australian EST Monday to Friday and next working day for orders placed after 3pm Australian EST, or on weekends and Victorian public holidays.

Bulk Powders operates as a 100% online store we do not offer telephone sales. All sales are processed online by the customer and delivered via Australia Post or EMS International Courier. This enables us to guarantee same day dispatch on orders placed before 3pm Australian EST Monday to Friday. Our 100% online efficient business model allows us to offer outstanding value on the supplements you order.

If you change your mind and decide you would like to cancel your order please contact our customer service team immediately and they will assist with your request. Please be aware that most of our systems are automated. If we are unable to cancel your order as it has already been processed, picked and packed for dispatch, you can return it to us following the product return guidelines found in the terms and conditions.

If we can cancel your order prior to dispatch, the cancelation refund is treaded the same as a change of mind, under these circumstances it is our policy to refund you in store credit. We do not offer cash refunds for change of mind.  Store credit is in the form of BP$ which are governed by terms and conditions. 

Please submit your question under the category: Orders

Customer Service is open Monday to Friday 10.00am – 4.30pm Australian EST.

We’re always here to help, though please keep in mind that due to our online automated business model any alterations to our efficiency would mean an increase on product pricing. Our fully automated ordering process means that all orders are locked onto the system as soon as you have placed and paid for the order. This efficiency ensures that your order is dispatched on time. As a result of this we are unable to add or change many items in your order.

There is a small window of opportunity in which we may be able to remove a product from your order or possibly amend a flavour of the same value (but this is not guaranteed).

If you missed adding an item to your order, unfortunately you will need to place a new order for that item. If it is possible, we’ll do our best to combine the orders.

If we are unable to assist you prior to processing and dispatch, you can still return items to us following the product return guidelines found in our terms and conditions.

Please submit your question under the category: Orders

Customer Service is open Monday to Friday 10.00am – 4.30pm Australian EST.